# PepoChat

> PepoChat is an AI customer support agent for websites. It answers visitors from a private knowledge base built from your own documents and web pages, books appointments on a real calendar, hands conversations to a human inbox when needed, talks on voice calls, and remembers verified returning customers. Every feature is available on the free plan (200 AI replies and 5 knowledge sources per month); the Starter ($49/month) and Growth ($149/month) plans raise the allowances and add team seats.

Product: https://pepochat.com
App: https://app.pepochat.com
Company: PepoCloud LLC
Support: support@pepochat.com

## Key facts

- Install: one script tag (https://widget.pepochat.com/widget.js with a data-organization-id attribute); snippets for HTML, JavaScript, React and Next.js.
- Knowledge base: PDF, DOCX, Markdown, HTML, TXT, CSV, JSON and images; website content by single URL, list of URLs, sitemap import, or a link-following crawl (up to 200 pages, robots.txt respected); Notion and Google Drive connectors synced daily; text snippets and Q&A pairs; URL sources re-synced weekly.
- Answers are grounded: the agent retrieves from your content for every reply and escalates to a human when it cannot answer.
- Actions and integrations: Stripe, Shopify, WooCommerce, Zendesk, Freshdesk, Zoho Desk, HubSpot, Salesforce, Slack, Discord, Jira, Mailchimp, Zapier, plus custom HTTP actions.
- Appointment booking: connects to a scheduling calendar, offers real availability in the visitor's timezone, and books with confirmations.
- Meeting memory: recalls a returning customer's past meeting topics and commitments, only after they verify their email with a one-time code and only if the workspace enables it.
- Security: per-organization isolated knowledge bases, AES-256-GCM encrypted credentials, allowed-domain restriction for the widget.

## Pages

- [Home](https://pepochat.com): product overview and features
- [Pricing](https://pepochat.com/pricing): Free, Starter and Growth plans, FAQ
- [Use cases](https://pepochat.com/use-cases): SaaS support, ecommerce, sales, agencies, service businesses, education, onboarding
- [Integrations](https://pepochat.com/integrations): Stripe, Shopify, WooCommerce, helpdesks, CRMs, Slack, Zapier and custom actions
- [WordPress plugin](https://pepochat.com/wordpress): official plugin, no theme code
- [Docs](https://pepochat.com/docs): product documentation
- [Blog](https://pepochat.com/blog): guides on AI customer support

## Guides

- [Chatbase vs PepoChat: Which AI Support Agent Fits Your Team in 2026?](https://pepochat.com/blog/chatbase-vs-pepochat)
- [Intercom Fin Pricing Explained (and What a Flat-Plan Alternative Costs)](https://pepochat.com/blog/intercom-fin-pricing-explained)
- [Best AI Customer Support Chatbots for Small Businesses in 2026](https://pepochat.com/blog/best-ai-customer-support-chatbots-small-business)
- [Tidio vs Crisp vs PepoChat: Live Chat With an AI Agent](https://pepochat.com/blog/tidio-vs-crisp-vs-pepochat)
- [Zendesk AI Agent Alternative: When You Don't Need the Whole Suite](https://pepochat.com/blog/zendesk-ai-agent-alternative)
- [How to Train an AI Chatbot on Your Own Website and PDFs (No Code)](https://pepochat.com/blog/train-ai-chatbot-on-website-and-pdfs)
- [How to Add an AI Chat Widget to Any Website With One Script Tag](https://pepochat.com/blog/add-ai-chat-widget-to-website-script-tag)
- [How to Let an AI Chatbot Book Appointments From Your Real Calendar](https://pepochat.com/blog/ai-chatbot-appointment-booking)
- [Human Handoff for AI Chatbots: How Escalation Should Actually Work](https://pepochat.com/blog/chatbot-human-handoff)
- [Stop Chatbot Hallucinations: Grounding, Citations and "I Don't Know"](https://pepochat.com/blog/stop-chatbot-hallucinations)
- [How to Connect a Support Chatbot to Shopify Order Status (and WooCommerce)](https://pepochat.com/blog/chatbot-shopify-order-status)
- [Using a Chatbot to Check and Cancel Stripe Subscriptions Safely](https://pepochat.com/blog/chatbot-stripe-subscriptions)
- [What Is an AI Support Agent? (vs Chatbot vs Copilot)](https://pepochat.com/blog/what-is-an-ai-support-agent)
- [What Is Meeting Memory? Why Customers Hate Repeating Themselves](https://pepochat.com/blog/what-is-meeting-memory)
- [AI Voice Agents for Customer Service: What They Can and Can't Do](https://pepochat.com/blog/ai-voice-agents-customer-support)
- [RAG for Customer Support, Explained for Non-Engineers](https://pepochat.com/blog/rag-for-customer-support-explained)
- [How Many Support Tickets Can AI Deflect? Benchmarks by Industry](https://pepochat.com/blog/ai-ticket-deflection-benchmarks)
- [The 500-Conversations-a-Month Support Stack for a Bootstrapped SaaS](https://pepochat.com/blog/support-stack-bootstrapped-saas)
- [Ecommerce Chatbot Use Cases: The 12 Questions to Automate First](https://pepochat.com/blog/ecommerce-chatbot-questions)
- [GDPR and AI Chatbots: What Data a Support Bot Stores and How to Stay Compliant](https://pepochat.com/blog/chatbot-gdpr-compliance)
- [How Much Does an AI Customer Support Chatbot Cost in 2026?](https://pepochat.com/blog/how-much-does-an-ai-chatbot-cost)
- [How to Add an AI Chatbot to WordPress Without Code (2026 Guide)](https://pepochat.com/blog/ai-chatbot-for-wordpress)
- [How to Build an AI Support Chatbot From Notion and Google Drive Docs](https://pepochat.com/blog/train-ai-chatbot-on-notion-and-google-drive)
- [AI Chatbot Lead Generation: Capture Leads Without a Form Wall](https://pepochat.com/blog/ai-chatbot-lead-generation)
- [AI Support Chatbot Metrics: 9 That Matter and 3 That Mislead](https://pepochat.com/blog/ai-chatbot-metrics-that-matter)
- [AI Chatbot Launch Checklist: 30 Checks Before You Go Live](https://pepochat.com/blog/ai-chatbot-launch-checklist)
- [How to Write Instructions for a Support Chatbot (12 Examples)](https://pepochat.com/blog/customer-support-chatbot-instructions-examples)
- [Can You Use ChatGPT for Customer Service on Your Website?](https://pepochat.com/blog/chatgpt-for-customer-service)
- [Best Free AI Chatbot for Your Website in 2026: 9 Free Plans Compared](https://pepochat.com/blog/free-ai-chatbot-for-website)
- [Intercom vs Zendesk in 2026: AI Agents, Pricing and Which to Pick](https://pepochat.com/blog/intercom-vs-zendesk)
- [Live Chat vs Chatbot: Which Is Better for Customer Service in 2026?](https://pepochat.com/blog/live-chat-vs-chatbot)
- [How to Offer 24/7 Customer Support Without Hiring a Night Shift](https://pepochat.com/blog/24-7-customer-support-small-business)
- [Multilingual Customer Support With AI: How to Answer in Any Language](https://pepochat.com/blog/multilingual-ai-customer-support)
- [AI Chatbot Security Risks on Your Website: 10 Threats and Their Fixes](https://pepochat.com/blog/ai-chatbot-security-risks)
- [Do You Have to Tell Customers Your Chatbot Is AI? 2026 Laws](https://pepochat.com/blog/ai-chatbot-disclosure-laws)
- [Build vs Buy an AI Support Chatbot: What DIY Really Costs in 2026](https://pepochat.com/blog/build-vs-buy-ai-support-chatbot)
- [How to Reduce Customer Support Tickets: 15 Tactics That Work](https://pepochat.com/blog/reduce-customer-support-tickets)
- [tawk.to vs Tidio in 2026: Free Live Chat, AI Costs and Which to Pick](https://pepochat.com/blog/tawk-to-vs-tidio)
- [Botpress vs Voiceflow in 2026: Pricing, AI Agents and Which to Pick](https://pepochat.com/blog/botpress-vs-voiceflow)
- [AI Receptionist for Small Business: What It Does and What It Costs](https://pepochat.com/blog/ai-receptionist-small-business)
- [AI Chatbot for Real Estate: Answer Leads and Book Viewings 24/7](https://pepochat.com/blog/ai-chatbot-for-real-estate)
- [Agentic AI in Customer Service: What AI Agents Can Actually Do](https://pepochat.com/blog/agentic-ai-customer-service)
- [What Is a Good First Response Time? Customer Service Benchmarks](https://pepochat.com/blog/first-response-time-benchmarks)
- [Chatbot Welcome Message Examples: 30 Greetings That Get Replies](https://pepochat.com/blog/chatbot-welcome-message-examples)
- [AI Chatbot for Coaches and Consultants: Answer, Qualify and Book](https://pepochat.com/blog/ai-chatbot-for-coaches-consultants)
- [How to Write an FAQ Page That Google and ChatGPT Can Use](https://pepochat.com/blog/how-to-write-faq-page)
- [How to Build a Self-Service Help Center Customers Actually Use](https://pepochat.com/blog/customer-self-service-help-center)

## Alternatives (side-by-side comparisons with PepoChat, prices verified October 2026)

- [The Best Chatbase Alternative in 2026 (Chatbase vs PepoChat)](https://pepochat.com/alternatives/chatbase-alternative)
- [The Best Intercom Alternative in 2026 (Intercom vs PepoChat)](https://pepochat.com/alternatives/intercom-alternative)
- [The Best Zendesk Alternative in 2026 (Zendesk vs PepoChat)](https://pepochat.com/alternatives/zendesk-alternative)
- [The Best Tidio Alternative in 2026 (Tidio vs PepoChat)](https://pepochat.com/alternatives/tidio-alternative)
- [The Best Crisp Alternative in 2026 (Crisp vs PepoChat)](https://pepochat.com/alternatives/crisp-alternative)
- [The Best Drift Alternative in 2026 (Drift vs PepoChat)](https://pepochat.com/alternatives/drift-alternative)
- [The Best Freshdesk Alternative in 2026 (Freshdesk vs PepoChat)](https://pepochat.com/alternatives/freshdesk-alternative)
- [The Best HubSpot Breeze Alternative in 2026 (HubSpot vs PepoChat)](https://pepochat.com/alternatives/hubspot-breeze-alternative)
- [The Best LiveChat Alternative in 2026 (LiveChat vs PepoChat)](https://pepochat.com/alternatives/livechat-alternative)
- [The Best tawk.to Alternative in 2026 (tawk.to vs PepoChat)](https://pepochat.com/alternatives/tawk-to-alternative)
- [The Best Botpress Alternative in 2026 (Botpress vs PepoChat)](https://pepochat.com/alternatives/botpress-alternative)
- [The Best Voiceflow Alternative in 2026 (Voiceflow vs PepoChat)](https://pepochat.com/alternatives/voiceflow-alternative)
- [The Best SiteGPT Alternative in 2026 (SiteGPT vs PepoChat)](https://pepochat.com/alternatives/sitegpt-alternative)
- [The Best CustomGPT Alternative in 2026 (CustomGPT vs PepoChat)](https://pepochat.com/alternatives/customgpt-alternative)
- [The Best Chatling Alternative in 2026 (Chatling vs PepoChat)](https://pepochat.com/alternatives/chatling-alternative)
- [The Best Dante AI Alternative in 2026 (Dante AI vs PepoChat)](https://pepochat.com/alternatives/dante-ai-alternative)
- [The Best Wonderchat Alternative in 2026 (Wonderchat vs PepoChat)](https://pepochat.com/alternatives/wonderchat-alternative)
- [The Best FastBots Alternative in 2026 (FastBots vs PepoChat)](https://pepochat.com/alternatives/fastbots-alternative)
- [The Best DocsBot AI Alternative in 2026 (DocsBot vs PepoChat)](https://pepochat.com/alternatives/docsbot-alternative)
- [The Best Chatsimple Alternative in 2026 (Chatsimple vs PepoChat)](https://pepochat.com/alternatives/chatsimple-alternative)
- [The Best Gorgias Alternative in 2026 (Gorgias vs PepoChat)](https://pepochat.com/alternatives/gorgias-alternative)
- [The Best Help Scout Alternative in 2026 (Help Scout vs PepoChat)](https://pepochat.com/alternatives/help-scout-alternative)
- [The Best Zoho SalesIQ Alternative in 2026 (Zoho vs PepoChat)](https://pepochat.com/alternatives/zoho-salesiq-alternative)
- [The Best Landbot Alternative in 2026 (Landbot vs PepoChat)](https://pepochat.com/alternatives/landbot-alternative)
- [Best Kommunicate Alternative in 2026 (Kommunicate vs PepoChat)](https://pepochat.com/alternatives/kommunicate-alternative)
- [The Best Ada Alternative in 2026 (Ada vs PepoChat)](https://pepochat.com/alternatives/ada-alternative)
- [Best Jotform AI Agents Alternative in 2026 (Jotform vs PepoChat)](https://pepochat.com/alternatives/jotform-ai-agents-alternative)
- [The Best Chatwoot Alternative in 2026 (Chatwoot vs PepoChat)](https://pepochat.com/alternatives/chatwoot-alternative)
- [The Best Smartsupp Alternative in 2026 (Smartsupp vs PepoChat)](https://pepochat.com/alternatives/smartsupp-alternative)
- [The Best My AskAI Alternative in 2026 (My AskAI vs PepoChat)](https://pepochat.com/alternatives/my-askai-alternative)