PepoChat

Terms of Service

Last updated: July 16, 2026

1. Agreement to Terms

These Terms of Service ("Terms") are a binding agreement between you and Pepocloud LLC ("PepoChat", "we", "us") governing your use of the PepoChat website at pepochat.com, the application at app.pepochat.com, the embeddable chat widget, and related services (together, the "Service"). By creating an account or using the Service, you agree to these Terms. If you use the Service on behalf of an organization, you represent that you have authority to bind that organization, and "you" refers to it.

2. The Service

PepoChat provides AI-assisted customer support tooling, including an embeddable chat widget, an AI agent that answers from content you provide, live operator tools, optional voice conversations, optional appointment scheduling via calendar integrations, and optional personalization from meeting notes for end users who verify their email address. Features vary by plan and by the integrations you choose to connect.

3. Accounts and Organizations

You must provide accurate information when creating an account and keep your credentials secure. You are responsible for all activity under your account and organization, including team members you invite and API keys you generate for integrations. Notify us promptly at support@pepochat.com of any suspected unauthorized use.

4. Your Content and End-User Data

You retain all rights to the content you upload (documents, website content, configuration) and to the conversations between your end users and your widget ("Customer Data"). You grant us a limited license to host and process Customer Data solely to provide the Service — including processing by the third-party AI providers that power answers, transcription-derived features, and embeddings.

You are responsible for having a lawful basis to use the content and data you connect to the Service, including meeting notes and recordings, and for providing any notices to and obtaining any consents from your end users that applicable law requires.

5. Acceptable Use

You agree not to:

  • use the Service to send spam, abuse, or unlawful content, or to deceive end users about whether they are talking to an AI;
  • attempt to access other organizations' data, probe or circumvent security controls (including rate limits and email verification), or reverse engineer the Service;
  • use the Service to collect sensitive personal data without a lawful basis, or in high-risk contexts where errors could cause serious harm;
  • resell or white-label the Service without our written agreement.

6. AI Disclaimer

The Service uses artificial intelligence. AI-generated responses may be inaccurate, incomplete, or outdated, and appointment or personalization features depend on the accuracy of the data you connect. You are responsible for reviewing how the agent is configured and for the consequences of relying on its output. The Service is not a substitute for professional (legal, medical, financial) advice.

7. Plans, Billing, and Cancellation

Paid plans are billed in advance on a monthly basis and renew automatically until cancelled. You may cancel at any time, effective at the end of the current billing period; fees already paid are non-refundable except where required by law. We may change prices with at least 30 days' notice. Downgrading may disable paid features but does not delete your data.

8. Third-Party Services

The Service interoperates with third-party services you choose to connect (for example AI model providers, voice platforms, scheduling calendars, and email delivery). Your use of those services is governed by their terms, and we are not responsible for their acts or omissions.

9. Intellectual Property

We retain all rights in the Service, including software, design, and branding. These Terms grant you no rights in our trademarks. Feedback you provide may be used by us without obligation.

10. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT AI OUTPUT WILL BE ACCURATE.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PEPOCLOUD LLC WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, OR DATA, ARISING FROM OR RELATED TO THE SERVICE. OUR AGGREGATE LIABILITY UNDER THESE TERMS WILL NOT EXCEED THE AMOUNTS YOU PAID US IN THE TWELVE MONTHS BEFORE THE CLAIM AROSE (OR USD $100 IF YOU HAVE PAID NOTHING).

12. Indemnification

You will indemnify and hold us harmless from claims arising out of your Customer Data, your configuration and use of the Service in violation of these Terms, or your violation of applicable law.

13. Suspension and Termination

We may suspend or terminate access for material breach of these Terms, non-payment, or use that threatens the security or integrity of the Service. You may terminate at any time by cancelling your account. Upon termination we will make your Customer Data available for export for a reasonable period before deletion.

14. Changes to These Terms

We may update these Terms from time to time. Material changes will be notified via the Service or email at least 14 days before they take effect. Continued use after the effective date constitutes acceptance.

15. Governing Law

These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict-of-laws rules. Courts located there will have exclusive jurisdiction, and each party consents to their venue.

16. Contact

Questions about these Terms: legal@pepochat.com. PepoChat is operated by Pepocloud LLC.