This site runs on PepoChat. Ask the agent in the corner.

Resolve customer questions in the chat, not in your inbox.

PepoChat is an AI support agent for your website. It answers from your own content, checks orders and subscriptions in your tools, books meetings on your real calendar, and brings your team in only when a person should.

Start for free

No credit card
Every feature on the free plan
First conversation in about 10 minutes

Rendered from the real widget

Order lookup, billing, booking, handoff and grounded answers, in under a minute

Checks orders, files tickets, books meetings and alerts your team in the tools you already run

All 13 integrations·Any HTTPS API with a custom action

What changes for your team

Fewer tickets, faster answers, more booked meetings

Three outcomes, each backed by a feature you can try in the chat on this page.

Answers in seconds, all night

Visitors get an answer from your own pages and documents in seconds, every hour of every day. The agent shows what it used and says so when the answer isn't there, instead of guessing.

Grounded in your content

The repetitive questions never reach you

“Where is my order?”, “When does my plan renew?”, “Can I return this?” The agent looks it up in Shopify, WooCommerce or Stripe and answers with the live status. Your inbox only sees what needs a person.

Shopify · WooCommerce · Stripe · Zendesk

Meetings booked, leads captured

Prospects see real openings from your calendar in their own timezone and book without a single email. New leads land in Contacts, with an alert to Slack, a webhook or your team's inbox.

Real availability · timezone-aware

How much of your volume can an agent take? We don't publish a number we haven't measured. Published figures put new deployments at 25–50% of conversations and mature ones at 60–80%, with order status and other repetitive questions at the top of the range. The sources, and what each one measures.

See it work

The conversations that fill your inbox, handled end to end

Nine conversations the agent completes on its own, with the live data it used and the record it leaves for your team. Rendered from the widget's own markup with sample businesses.

Order tracking

Shopify

Northwind Outdoor

AI assistant · online

Hi! Has my order shipped yet? It’s #48213 and I leave for a trip on Sunday.

Yes — order #48213 is paid and left the warehouse on Wednesday, so it’s on track to arrive Saturday. Here’s where it is:

Order #48213Shipped

Paid
Packed
Shipped
Delivered

Est. delivery Sat, Sep 26 · 3 items · $184.00

Looked up live in Shopify · 3 seconds

Perfect, thank you!

Book a meeting

Meetings

Atlas Legal Software

AI assistant · online

Can I get a demo of the enterprise plan for a 40-person team?

Absolutely. Dana runs our enterprise demos — here are her next openings, shown in your timezone (PDT):

Tue 30 · 10:00 AMTue 30 · 3:30 PMThu 2 · 9:00 AM

Tuesday at 3:30 works.

Booked. Your invite with the meeting link is on its way to [email protected]. Anything you’d like Dana to prepare?

Enterprise demo with DanaConfirmed

Tue, Sep 30 · 3:30–4:00 PM PDT · invite + meeting link sent

Urgent · alert the team

Slack

Fable Books

AI assistant · online

Our checkout is down and I have a queue at the register. This is urgent.

Understood — I’ve alerted the on-call team and brought a human into this chat. Stay here; someone will be with you in a moment.

support-urgent

🚨 Checkout down — Fable Books

Priya · [email protected] · “queue at the register”

Open conversation →

Escalated · Marcus from support joined the chat

Marcus · Support

Hi Priya, Marcus here. I can see the outage on our side — rolling back now, give me two minutes.

Find my orders

WooCommerce

Harbor Coffee Roasters

AI assistant · online

I ordered beans last week but never got a confirmation. Can you check what’s going on?

Of course. To look up your orders I’ve sent a 6-digit code to the email you used at checkout — enter it here and I’ll pull them up.

Email verified · [email protected]

Found you. Order #7790 is in processing and ships tomorrow; your earlier order #7731 was completed on Sep 16.

#7790

Ethiopia Guji · 2 × 340 g · $42.00

Processing

#7731

House Espresso · 1 kg · $38.50

Completed

That’s the one, thanks — no rush then!

Billing & subscriptions

Stripe

Nimbus Analytics

AI assistant · online

When does my plan renew? I might cancel before the next charge.

Email verified · [email protected]

You’re on the Team plan at $79/month, renewing on Oct 12. I can set it to cancel at the end of this period — you keep full access until then and won’t be charged again. Want me to do that?

Yes, please cancel it.

Done — it’s set to cancel on Oct 12 and won’t renew.

Team plan · $79 / monthCancels Oct 12

Full access until Oct 12 · no further charges

Updated in Stripe · only after the customer confirmed

File a support ticket

Zendesk

Kestrel Audio

AI assistant · online

The left side of my K2 headphones went silent after three weeks. Order #2291.

Sorry about that. The K2 has a one-year warranty and order #2291 is well inside it, so I’ve opened a ticket with our hardware team with your order, this conversation and your email. They’ll reply within one business day with replacement steps.

Ticket #5821Open

K2 left channel silent — warranty replacement

Conversation summary + order #2291 attached · normal priority

Created in Zendesk with the full conversation

Great, that was painless. Thanks!

Report a bug

Jira

Ledger Labs

AI assistant · online

The CSV export button does nothing on Safari. Chrome works fine.

Thanks for the details. There’s no known issue in our help center, so I’ve filed it with engineering along with your browser info and email — we’ll let you know when it ships. In the meantime, the same export works from the Reports menu.

WEB-1187To Do

CSV export button unresponsive on Safari 18

Steps, browser and reporter email included

Issue created in Jira with a clear summary

Answer from your docs

Knowledge base

Maison Verde

AI assistant · online

Can I return something I bought on sale? I got the wrong size.

Yes. Sale items can be exchanged or returned for store credit within 14 days of delivery, as long as the tags are still on. Full-price items are refunded within 30 days. Want the link to start a return?

Source · Returns & exchanges policy

Answered from your own content · 2 seconds

Yes please!

Here’s the returns portal. Pick the order, choose “wrong size”, and print the prepaid label — the exchange ships as soon as we scan it.

Remembers past meetings

Meeting memory

Meridian Payroll

AI assistant · online

Email verified · [email protected] · memory active

Hi, following up on my call last week — did we ever settle the SSO question?

Your call with Dana · Sep 18

· Migrating three workspaces from a legacy tool
· Asked whether SSO is included on the mid tier
· Dana to confirm the migration timeline

Welcome back, Jordan. On Sep 18 you and Dana covered the three-workspace migration and SSO — Dana confirmed SSO is included on every paid plan. The migration timeline is still open; want me to book 20 minutes with her to close it out?

Mon 29 · 11:00 AMTue 30 · 2:00 PM

Swipe to see more conversations

Every one of these runs on the free plan. Connect a tool with an API key, or point a custom action at any HTTPS API you already have.

Live on this page

Don't take our word for it. Ask the agent.

The chat bubble in the corner is a real PepoChat workspace whose knowledge base is this website. Ask it how pricing works, which integrations exist, or how long setup takes, and watch it answer from these pages. Ask something it can't know and watch it hand you to a human instead of inventing an answer.

Start for free

What you'll see

Answers streamed word by word, grounded in the pages of this site
A handoff to our team when a question is out of scope
The same widget your customers get, with your branding and your rules

How it works

Live on your site in about ten minutes

No migration project, no implementation team. Three steps from a new account to the first conversation that resolves itself.

1
Add what it should know
Paste your website address or upload your documents. A whole-site import counts as one knowledge source, and the agent answers only from what you gave it. Notion and Google Drive sync too.
2
Make it yours, then test it
Brand colour, greeting, three suggested questions and, if you like, a line about tone and the things it must never say. The free test drawer lets you try it before a single visitor does.
3
Paste one script tag
Or install the WordPress plugin. The chat is live on every page. Connect Shopify, Stripe, Zendesk or Slack from a card with numbered steps whenever you're ready, each in a few minutes.

Read the ten-minute setup guide On WordPress? Install the plugin

Safe in front of customers

It never invents a price, a policy or a promise

The question every team asks about AI support is “what happens when it's wrong?” The honest answer is that it shouldn't get the chance.

Answers only from your content
Your website, documents, snippets and synced pages are the whole world the agent answers from. No open web, no general knowledge about your business, and the source is shown.
Says “I don't know” and brings in your team
When nothing relevant is in your content, or a visitor asks for a person, the conversation is escalated: every member is emailed and picks up in the inbox with the full transcript.
Your rules, enforced
Write how it should sound and what it must never do. Actions start switched off, declare which fields the agent may read, and can be tested with real inputs before you enable them.
Built to expose as little as possible
Workspaces are isolated, credentials are encrypted with AES-256-GCM and never shown again, the widget can be locked to your domains, and your card details never touch our servers.

No certifications we don't hold, no numbers we haven't measured. Exactly what is in place, in the docs.

Maison Verde

AI assistant · online

Do you ship to Australia? I need it before the 20th.

I don't have specific information about shipping to Australia in our knowledge base. Would you like me to connect you with a human support agent?

Yes please.

Escalated · the team was emailed with the full conversation

Lena · Support

Hi, Lena here. We do ship to Australia, 6 to 10 working days, so an order today lands before the 20th. Want me to add the rate to your cart?

Everything included

One agent, the whole support job

Every capability below is on every plan, including Free. Plans differ only in monthly allowances, seats and branding.

Verified identities via one-time email codesAI-polished operator repliesTwo-factor authenticationTimezone-aware everywhere

Pricing

Start free with everything. Pay for volume, not features.

Free covers 200 AI replies a month with every feature. Paid plans raise the allowance, add seats, and bill only what you use beyond it.

Free

$0 forever

200 AI replies a month · 5 knowledge sources · 1 member

Start for free

Starter

Recommended

$39 per month

2,000 AI replies · unlimited sources · 3 members · new-lead emails

Start with Starter

Growth

$149 per month

10,000 AI replies · 10 members · no PepoChat branding · priority support

Start with Growth

Pay yearly and get two months free. Replies past a paid allowance are $10 per 1,000. Cancel or downgrade any time and keep your history. Compare every plan

Questions

What teams ask before they switch it on

How long does setup take?

About ten minutes for the basics: create a workspace, paste your website address or upload documents, set the greeting and brand colour, and paste one script tag or install the WordPress plugin. Connecting a tool such as Shopify, Stripe or Zendesk takes a few minutes more per integration, from a card with numbered steps. No developer needed.

What happens when the agent doesn't know the answer?

It says so. The agent answers only from the content you gave it; when nothing relevant is there, it tells the visitor and offers to bring in your team instead of guessing. Escalated conversations land in your inbox with the full transcript, every member is emailed, and the visitor never has to repeat themselves.

Can it really check orders or cancel a subscription safely?

Yes, within limits you set. Prebuilt actions for Shopify, WooCommerce and Stripe read order and subscription status; the Stripe cancel-at-period-end action runs only after the customer confirms and can stay switched off. Every action declares which response fields the agent may read, starts disabled, and can be tested with real inputs before you enable it. No action moves money.

Is my data safe?

Each workspace's knowledge base, conversations and credentials live in separate namespaces. Integration keys and OAuth secrets are encrypted with AES-256-GCM and never shown again. The widget can be locked to your domains, team members can turn on two-factor authentication, and you can export conversations or set automatic deletion. We do not claim certifications we do not hold; the security page in the docs lists exactly what is in place.

What does it cost once I'm past the free plan?

Starter is $39 a month for 2,000 AI replies and 3 members; Growth is $149 for 10,000 replies, 10 members and no PepoChat branding. Replies past an allowance are $10 per 1,000. Every feature is on every plan, yearly billing gives two months free, and you can cancel or downgrade to Free without losing your history.

Do I have to replace my current live chat or helpdesk?

No. PepoChat runs as its own widget and connects to Zendesk, Freshdesk, Zoho Desk, HubSpot and Salesforce, so tickets keep landing where your team already works. You can run it next to your current chat while you compare, and there is nothing to migrate: it answers from the content you already have.

Give your customers an agent worth talking to

Create a free workspace, add your website, paste one tag. The first conversation resolves itself before you finish your coffee.

Start for free Talk to a person

No credit card
Every feature included
Cancel anytime, keep your data

Resolve customer questions in the chat, not in your inbox.

Fewer tickets, faster answers, more booked meetings

Answers in seconds, all night

The repetitive questions never reach you

Meetings booked, leads captured

The conversations that fill your inbox, handled end to end

Don't take our word for it. Ask the agent.

Live on your site in about ten minutes

Add what it should know

Make it yours, then test it

Paste one script tag

It never invents a price, a policy or a promise

Answers only from your content

Says “I don't know” and brings in your team

Your rules, enforced

Built to expose as little as possible

One agent, the whole support job

Start free with everything. Pay for volume, not features.

What teams ask before they switch it on

Give your customers an agent worth talking to