Support that answers, books, and remembers
PepoChat is the AI agent on your website: it answers from your knowledge base in real time, talks on voice calls, schedules meetings, takes real action in your systems — orders, subscriptions, tickets — and hands off to your team the moment a human should step in.
Free plan available · One script tag · Live in an afternoon
PepoChat
AI assistant · online
What your customers get
One agent that answers, acts, and books
Three jobs most support tools split across products — handled end to end, inside the chat window.
Answers from your knowledge
Grounded in the docs and pages you provide — streamed live, word by word. When the answer isn't there, it says so and offers a human instead of guessing.
Takes real action
Checks an order, updates a subscription, files a ticket — through integrations and APIs you approve. Your database is never exposed.
Books real meetings
Live slots from your connected calendar, shown in the customer's timezone — booked with the confirmation email and meeting link handled.
Voice conversations
Real-time voice in the widget, plus a phone line for callers.
Human handoff
Escalates to your live inbox with the whole conversation attached.
Meeting memory
Remembers what verified customers discussed with you before.
Built-in analytics
Sentiment from end-of-chat votes, topics labeled by the AI.
Integrations
Plugs into the tools you already run
Connect each one with a single API key. The agent works through the integration — no code to write, and never direct access to your database.
Stripe
Look up plans, update or cancel subscriptions
Shopify
Live order status, straight from your store
Slack
Alert the right channel the moment it matters
HubSpot
Find contacts and file tickets in your CRM
Zendesk
Create and track helpdesk tickets
Freshdesk
Tickets filed with the full conversation context
Zoho Desk
Ticket lookup and creation, OAuth secured
Salesforce
Contacts and support cases in your CRM
Not in the catalog? Connect any HTTPS API with Custom Actions.
Describe when to use it and which inputs to collect — the agent asks the customer, makes the call, and replies with the live result.
- Encrypted credentials
- Response field allowlists
- Test before you enable
How it works
Live in an afternoon
No migration project, no implementation team. Three steps and the first conversation resolves itself.
Teach it your business
Upload your docs or point PepoChat at your website. It builds a private, per-organization knowledge base in minutes.
Embed the widget
One script tag on your site. Customers introduce themselves with a name and email, then start chatting instantly.
AI handles it — humans when it matters
The agent answers, books meetings, and escalates to your live inbox when a human touch is needed. You watch it all happen in real time.
01 · Instant answers
Your docs, answering questions at 2 AM
The agent answers with your facts — retrieved from the documents and pages you gave it, not the open internet. And when the answer genuinely isn't there, it says so and offers a human instead of guessing.
- Answers grounded in your knowledge base only
- Streams in live — no queue, no “agent will be with you”
- Never invents features, prices, or policies
02 · Actions & integrations
Not just answers — the agent gets things done
Connect a prebuilt integration with one API key, or point the agent at any HTTPS API with a custom action. It collects the inputs from the customer, makes the call, and replies with the live result — mid-conversation.
- Eight prebuilt integrations, connected in minutes
- Keys and OAuth secrets encrypted; responses limited to the fields you allow
- Test every action with real inputs before you enable it
03 · Scheduling
From question to booked meeting — without leaving the chat
Connect your scheduling calendar and the agent does the rest: it offers genuinely free slots (external calendars respected), shows times in the customer's timezone, asks for a phone number when the meeting needs one, and books it — confirmation email and meeting link included.
- Real availability, double-booking impossible
- Timezone-aware — customers see their local time
- You control which meeting types the agent may offer
04 · Human handoff
The AI knows when it's not the right answer
Frustrated customer? Billing dispute? The agent escalates on its own judgment or the moment a customer asks — and your team picks up in a live inbox with the full conversation already in front of them. No ticket numbers, no “please repeat your issue.”
- Escalates proactively, not just on request
- Live inbox with statuses: unresolved, escalated, resolved
- One-click AI polish turns rough replies into great ones
05 · Meeting memory
An agent that remembers what your customers told you
If you record meetings and keep AI notes, PepoChat can use them. When a verified customer returns to chat, the agent recalls their past topics, concerns, and commitments — and connects old objections to new answers.
- Locked behind one-time email verification
- Summaries and the customer's own asks — never raw transcripts or internal notes
- Off by default — you opt in per organization
Sentiments
94%
Positive
6%
Negative
Topics
06 · Analytics
Know how it went — and what everyone's asking
When a conversation resolves, the customer rates it with a simple 👍 or 👎 — and the AI labels what it was about. Your dashboard turns that into a sentiment score and a ranked, trending view of your most asked topics, so you can fix the docs gap behind “Payment issue” before it grows.
- End-of-chat votes, rolled into a live sentiment score
- Topics labeled automatically — consistent names, no tagging work
- Weekly topic trends show what's rising before it floods your inbox
Also included
The details teams notice
- One-line embed on any site
- Verified identities via one-time email codes
- AI-polished operator replies
- Custom greeting & suggested questions
- Your own rules for what the agent may book and say
- Conversation statuses & filters
- End-of-chat satisfaction votes
- Team seats & organizations
- Timezone-aware everywhere
Security
Built like your customers' data depends on it
Because it does. Every layer — from credentials to conversations — is designed around tenant isolation and verified identity.
Encrypted credentials
Integration keys, OAuth secrets, and action headers are encrypted with AES-256-GCM before they ever touch the database — and are never shown again.
Abuse protection
Layered rate limits on every public endpoint, and every agent API call runs with strict timeouts, size caps, and host guardrails.
Tenant isolation
Every organization's knowledge base, conversations, and meeting history live in strictly separated namespaces.
Verified access
Personalized context is locked behind one-time email verification — nobody can impersonate your customers.
Give your customers an agent worth talking to
Set up your knowledge base, embed the widget, and watch the first conversation resolve itself.