Course creators and coaches
Answer students at midnight, book discovery calls while you sleep
PepoChat answers questions about your curriculum, pricing, schedule and refund policy from your own material at any hour, books discovery calls from your connected calendar, keeps the email of anyone interested, and can subscribe a visitor to your Mailchimp audience when they ask. A returning client who verifies their email can pick up where your last session left off.
It is for course creators, coaches and consultants who run the business alone or with a small team, and who would rather the website answered the same enrollment questions than answer them by hand each morning.
Every feature on the free plan · no credit card
Rendered from the widget's own markup with sample data; the conversations are the ones the agent is built for.
How it works
How a creator or coach sets it up
- 1
Upload the curriculum and the FAQ
Import your sales pages, then upload the syllabus, module outlines and FAQ as PDF, DOCX or Markdown, or connect Google Drive so a Doc stays in sync. The crawler cannot see lessons behind a login, so upload those as files.
- 2
Write the greeting and three suggested questions
'Which program is right for me?', 'How long is the course?' and 'Can I book a free call?' steer visitors toward what the agent answers well. Each tap starts a conversation with that text.
- 3
Connect your calendar for discovery calls
Paste a PepoSmart API key under Appointments, enable the discovery-call type, and add a note such as 'Free 20-minute calls for people considering the coaching program'. Paid event types are never offered.
- 4
Capture leads and get told
Switch on lead capture, with email plus name if you like, and choose when to ask. The Slack card and the signed webhook work on every plan; the email to the team needs Starter or Growth.
- 5
Connect Mailchimp
Add your API key and Audience ID under Integrations. The agent subscribes a visitor only when they explicitly ask and after confirming the address, and adds the first name when known.
- 6
Turn on meeting memory for returning clients
Connect PepoSmart under Plugins and enable Meeting memory. A client who verifies their email in the chat can ask what you discussed last session and get an answer from your meeting summaries.
Plans
What each plan gives a creator or coach
| Capability | Free | Starter | Growth |
|---|---|---|---|
| AI replies a month | 200, then conversations go to your inbox | 2,000, then $10 per 1,000 | 10,000, then $10 per 1,000 |
| Knowledge sources | 5 (a whole-site crawl counts as one) | Unlimited | Unlimited |
| Knowledge base text | 20 MB | 200 MB | 1 GB |
| Text snippets and Q&A pairs | 100 | 1,000 | 1,000 |
| Discovery-call booking and meeting memory | Included | Included | Included |
| Mailchimp subscribe action | Included | Included | Included |
| New-lead emails to you | Not included | Included | Included |
| Team members | 1 | 3, extra seats $15 a month | 10, extra seats $15 a month |
| "Powered by PepoChat" on the widget | Shown | Shown | Removed |
Starter is $49 a month and Growth $149, in US dollars; yearly billing is ten months' price. Every feature except the new-lead email is on the Free plan.
Enrollment questions answered in your own words
The agent quotes and paraphrases your content, so the clearest page you own becomes the answer. 'The program runs eight weeks, with a live call every Tuesday, and costs $900' produces a better reply than a sales headline. A short FAQ written in plain sentences is often the highest-value source you can add, and a Q&A pair fixes one wrong answer in a minute.
Refund terms, payment plans and prerequisites belong in the knowledge base too. When a visitor asks something your material does not cover, the agent says so and offers to bring you in rather than inventing a start date, and the conversation waits in your inbox with an email to you.
Students can attach up to three images to a message, so a screenshot of an error on a lesson page reaches you in the inbox together with the question.
Calls booked and leads kept
A discovery call is booked inside the chat from real openings on your PepoSmart calendar, shown in the visitor's timezone and confirmed by email with reminders. If the visitor verified their email, the booking uses that name and address; otherwise the agent asks. Anyone who books, verifies or fills in the lead form lands on your Contacts page with the source shown.
If a newsletter is the next step rather than a call, Mailchimp handles it. The agent adds the visitor to your audience as subscribed, or as pending if you edit the action to send a double opt-in email, and tells someone who is already on the list that they are.
For a solo coach, set Team availability to 'No one answers live chat, we follow up by email'. The agent never promises a live person, asks once for the visitor's email when it cannot help, and you reply from the email you receive.
Remembering the last session
Meeting memory lets the agent recall what a returning, verified client discussed with you: dates, key interests, commitments and summaries from your PepoSmart meeting notes. It refers to a meeting by date, says it can see this in the meeting notes the first time it uses them, and never invents a verbatim quote. It is off by default and needs the client to verify their email with a six-digit code in the chat.
Raw transcripts, recordings and coaching scores never reach the chat, and the agent does not volunteer sensitive details. Only what is relevant to the question is used.
A client who asks about the homework you set last week, or what you agreed to send them, gets an answer without you opening your notes.
What it does not do for a creator or coach
- The crawler sees what an anonymous visitor sees. Lessons behind a course-platform login have to be uploaded as files or synced from Notion or Google Drive.
- The Mailchimp action adds an email and first name to one audience, only on the visitor's explicit request. It does not tag, segment or send campaigns.
- Meeting memory needs a PepoSmart account with recorded meetings and a client who verifies their email in the chat. Without both, nothing is shown.
- The agent does not sell or enroll. Booking never offers paid event types or takes payment, and refunds or payments should not be connected as actions.
- Emailing you about new leads is the one paid-only feature. The Slack card, the webhook and the Contacts page work on Free.
- The voice assistant, if you add one, runs on Vapi with its own setup and no access to the curriculum in the chat agent's knowledge base.
Course creators and coaches: questions teams ask
- Can it answer questions about lessons inside my course platform?
- Yes, if you upload the content. The crawler only reads public pages, so export lesson notes as PDF, DOCX or Markdown, or keep them in a Google Doc and connect Drive so changes sync daily.
- How does a discovery call get booked?
- The visitor asks for a call and the agent shows a few openings from your PepoSmart calendar in their timezone. They pick one, PepoSmart creates the meeting and sends the confirmation and reminders, and the agent repeats the link in the chat.
- Can the agent add people to my newsletter?
- Yes, through the Mailchimp integration, and only when the visitor explicitly asks and confirms the address. If your audience uses double opt-in, change the action's status to pending so Mailchimp sends the confirmation email.
- I work alone. What happens when someone needs me?
- Set Team availability to 'No one answers live chat, we follow up by email'. The agent never promises a live reply, collects the visitor's email, and you get an email with the last three messages and a Reply by email button.
- What does a returning client see?
- If they verify their email with a one-time code and you have enabled meeting memory, the agent can recall past meeting dates, interests, commitments and summaries from PepoSmart. Otherwise the chat starts anonymous like any other.
- Is the Free plan enough to start?
- Often, yes. It includes every feature except emailing you about new leads, with 200 AI replies and 5 knowledge sources a month; a whole-site crawl is one source and Q&A pairs count as none. Test chats in the dashboard are free.
Still unsure? Email [email protected] or talk to us.
More use cases
- SaaS product supportSupport teams at software companies
- E-commerce and order supportShopify, WooCommerce and Stripe stores
- Sales teamsSDRs, account executives and founders who sell
- Agencies and consultanciesWeb agencies, freelancers and consultants
- Clinics and service businessesClinics, salons, trades and local services
- Customer onboardingB2B onboarding and customer success teams
Answer at midnight, book the call
Paste one script tag, point the agent at your content, and the first conversation resolves itself. Every feature is on the free plan.
Claims on this page were checked against the product documentation on October 27, 2026.