Mailchimp
Subscribe a visitor to your Mailchimp audience from the chat, only when they ask for your newsletter and after the agent confirms the email address with them.
With Mailchimp connected the agent subscribes a visitor to your audience, but only when they explicitly ask and after confirming the address with them.
What the agent can do
| Action | What it does | Inputs collected |
|---|---|---|
| Subscribe to the newsletter | Adds the email to your audience as subscribed, with the first name when known. | Email (confirmed with the visitor), first name |
Connect Mailchimp
Create an API key
In Mailchimp click your profile → Account & billing → Extras → API keys → Create A Key, name it PepoChat and copy it. It is shown once. The key ends in your data center (for example
-us15); PepoChat reads it from there, so paste the whole key.Copy your Audience ID
Audience → All contacts → Settings → Audience name and defaults, then copy the Audience ID.
Paste both into PepoChat
Open Integrations → Mailchimp, enter the key and the Audience ID, tick the action, click Add actions, test with your own address, then enable.
Good to know
- Subscribers are added immediately with the status "subscribed". If your audience requires confirmed double opt-in, edit the action's body and change
"status": "subscribed"to"status": "pending"so Mailchimp sends the confirmation email instead. - An address that is already subscribed returns "Member Exists"; the agent tells the visitor they are already on the list.
- Mailchimp expires keys one year after creation. Note the date; when it comes, delete the action and add it again with a new key.
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