Help Center articles

The Help Center is a small knowledge base your visitors can browse inside the widget's Help tab. Published articles are also mirrored into the agent's knowledge base automatically, so a visitor can either read the guide or ask the agent about it.

Articles and collections

• Collections group articles ("Getting started", "Billing"). Add one with Add collection; up to 30 per workspace. Deleting a collection moves its articles to General immediately.
• Articles have a title (up to 200 characters), an optional short description shown under the title in the list (up to 500 characters), a collection, and a Markdown body of up to 100,000 characters.
• The page header counts "N published · M draft". Drafts are private: visitors cannot see them and the agent ignores them.

Write an article

1. Click New article

   Fill in the title, an optional short description, and pick a collection.

2. Write the content in Markdown

   Headings, lists, links and emphasis all work. This is exactly what visitors read in the widget.

3. Publish when ready

   Turn on the Published switch and click Save article. Publishing copies the article into the knowledge base; a toast confirms "Published — customers can read it and the AI can answer from it". Unpublishing or deleting removes it from both.

Each row in the list has a publish switch, edit and delete. Deleting is immediate and has no confirmation, so check twice.

Import existing help content

Import brings content in as drafts for you to review and publish:

• A help doc page: one URL.
• A whole docs site (sitemap): up to 20 pages.
• Your existing knowledge base: the first 20 entries.

Pages with less than 200 characters of text, or that are not HTML, are skipped. Importing the same URL again updates the existing article in place and keeps its publish state. Imported articles show where they came from, and visitors get a View original page link in the widget.

How articles appear in the widget

• The Help tab lists your collections and lets visitors search titles. It appears only when Help tab & articles is on in Widget Customization and at least one article is published.
• The home screen's help card shows a search box and your top four articles.
• Tapping an article opens a reader with the title, collection, description and body.

Turning the Help tab off hides articles from visitors but the agent still answers from published ones.

Limits

Articles do not count toward your knowledge-source limit; their text counts toward the knowledge-base text cap.