Free tool
Support cost per ticket calculator
Work out what one support conversation costs you today from salaries, tools and volume, and compare it with the per-reply price of an AI plan.
Gross pay, before employer costs.
Taxes, benefits, equipment and management, as a share of salary.
Helpdesk, live chat, phone, knowledge base.
Cost per conversation today
$8.07
$9,680 a month across 1,200 conversations
Per AI reply, Starter
$0.025
$49 for 2,000 replies
Per AI reply, Growth
$0.015
$149 for 10,000 replies
Per extra reply
$0.010
$10 per 1,000 past the allowance
A resolved chat usually takes two to four AI replies, so multiply the per-reply price by that to compare like with like. The agent does not replace the conversations that need a person; it takes the repetitive share, which published deployments put between 25 and 80%.
How this tool works
Monthly support cost is people times salary, grossed up by the overhead share, plus tools. Cost per conversation divides that by the conversations handled in the month. It is an average: a password reset and a billing dispute cost the same here.
The per-reply prices divide each PepoChat plan by its monthly allowance (2,000 replies on Starter, 10,000 on Growth) and show the overage rate past it. See AI vs hiring vs outsourcing: cost per ticket for benchmarks from industry surveys and the assumptions behind them.
Put an agent on your site that does the work
PepoChat answers from your own content, checks orders and subscriptions, books meetings and hands off to your team. Every feature is on the free plan.