About
About PepoChat
PepoChat is an AI customer support agent for websites, made by PepoCloud LLC. This page is the short, factual version: what it does, what it does not do, what it costs, who makes it and where to check each claim.
PepoChat at a glance
- What it is
- An AI customer support agent for websites. It answers visitors from your own content, takes actions in your other tools, books meetings and hands the conversation to your team.
- Made by
- PepoCloud LLC, 16192 Coastal Highway, Lewes, DE 19958, USA
- Where it runs
- A chat widget on your website, a hosted chat page with its own link, and, on paid plans, voice calls in the widget and inbound calls on your own phone number.
- Price
- Free, then $39, $149 or $499 a month. Plans differ by how many AI replies they include, not by features.
- Free plan
- 100 AI replies a month and 5 knowledge sources, with every chat feature. No credit card.
- Setup
- One script tag on any site, or the official WordPress plugin. No code beyond the snippet.
- App
- app.pepochat.com
- Support
- [email protected]
What PepoChat does
Each row is a capability that ships today, with the plans it is on.
| Capability | What it covers | Plans |
|---|---|---|
| Answers from your own content | Website pages (single links, a sitemap, or a crawl of up to 200 pages), PDF, Word, Markdown, HTML, text, CSV and JSON files, images, Notion and Google Drive, text snippets, question-and-answer pairs and a built-in Help Center. | Every plan (5 sources on Free) |
| Human handoff and a team inbox | The agent hands over when it cannot answer from your content or the visitor asks for a person. Teammates reply in a shared inbox with assignment, tags, priority, saved replies and internal notes. | Every plan |
| Actions in the tools you use | 22 prebuilt actions across 13 integrations: Stripe, Shopify, WooCommerce, Zendesk, Freshdesk, Zoho Desk, HubSpot, Salesforce, Jira, Slack, Discord, Mailchimp and Zapier. For example: look up an order, check a subscription, create a ticket. | Every plan |
| Custom actions | Point the agent at any HTTPS API of your own, with the inputs it collects and the response fields it may read. Plus data forms it fills in during a chat and step-by-step procedures it follows. | Every plan |
| Appointment booking | Books through Cal.com or PepoSmart: checks live availability, offers times in the visitor's time zone and confirms the booking in the chat. | Every plan |
| Voice and phone | Voice calls in the widget and inbound calls on your own Twilio number or SIP trunk, answered by the same agent with the same knowledge and actions. A started minute counts as 6 AI replies. | Starter, Growth and Scale |
| Leads, contacts and verified visitors | Lead capture before or during the chat, a contacts list with custom attributes and CSV import and export, visitor email verification by one-time code, and signed identity tokens for logged-in users. | Every plan (new-lead emails on paid plans) |
| Analytics | Conversations, messages, the share resolved by the agent against the share handed to the team, ratings, countries, channels, action calls and topics, over 7, 30 or 90 days. | Every plan |
| REST API and webhooks | Workspace API keys for conversations, transcripts, contacts and knowledge snippets, a chat endpoint to talk to the agent from code, and signed webhooks for new conversations, handoffs, resolutions, messages, leads and form submissions. | Every plan |
What PepoChat does not do
A product is easier to judge when its limits are written down. These are PepoChat's, as of November 2026.
- No email or SMS channel. WhatsApp and Messenger connections exist but are in limited rollout, not open to every workspace.
- Not a help desk: no shared mailbox, no email ticketing, no SLA timers. It creates tickets in Zendesk, Freshdesk, Zoho Desk, HubSpot or Salesforce instead.
- Booking works with Cal.com and PepoSmart only. There is no Calendly or Google Calendar integration.
- Actions never move money: no refunds and no payments. The Stripe action can cancel a subscription at the end of the period, nothing more.
- Phone means inbound calls. There is no outbound calling and no call recording.
- The small "Powered by PepoChat" line stays on the widget on every plan.
- No native mobile app. The dashboard is a web app that works in a phone browser.
- No published compliance certifications such as SOC 2, ISO 27001 or HIPAA.
Plans and prices
Plans differ by allowance, not by features. Replies past a paid allowance cost $39 per 1,000, extra team members $15 a month each, and yearly billing costs ten months' price.
| Plan | Per month | Per year | AI replies a month | Team members | Voice and phone |
|---|---|---|---|---|---|
| Free | $0 | $0 | 100 | 1 | No |
| Starter | $39 | $390 | 1,000 | 3 | Yes |
| Growth | $149 | $1,490 | 5,000 | 10 | Yes |
| Scale | $499 | $4,990 | 17,000 | 20 | Yes |
The full comparison, with every allowance, is on the pricing page.
Who it is for, and when another tool fits better
A good fit
- A small or mid-sized team that wants an AI agent on its website, answering from its own pages and documents, with a person one click away.
- Online stores that get order-status questions (Shopify, WooCommerce) and software companies that get plan and billing questions (Stripe).
- Service businesses that want the agent to book calls on a real calendar.
- WordPress sites, through the official plugin.
- Teams that want a flat price per AI reply, with the inbox, integrations and analytics included on every plan.
Look elsewhere when
- Support that runs on email tickets with SLAs needs a help desk; PepoChat sits in front of one and files tickets into it.
- If WhatsApp, Instagram or SMS is your main channel today, pick a tool where those are generally available.
- If your buyers require SOC 2, ISO 27001 or HIPAA paperwork, PepoChat publishes none.
- If the widget must carry no vendor name at all, note that the "Powered by PepoChat" line cannot be removed.
Where to check the claims
Everything above can be checked on a page that shows its sources.
- Customer stories4 named businesses, each with a dated test: every question, the agent's reply word for word, the grade, and the raw results as a file.
- Documentation58 pages covering every setting, each integration, the API and the limits.
- ComparisonsSide-by-side pages against Intercom, Tidio, Chatbase, Crisp and others, written from each vendor's own pricing pages and dated.
- Independent reviewsLinks to the PepoChat profiles on G2, Capterra, GetApp, Software Advice and WordPress.org.
- PricingEvery plan, allowance and overage rate, with the full feature comparison.
The company
- Legal name
- PepoCloud LLC
- Address
- 16192 Coastal Highway, Lewes, DE 19958, USA
- Support
- [email protected]
- Sales
- [email protected]
- Privacy
- [email protected]
Questions about PepoChat
What is PepoChat?
PepoChat is an AI customer support agent for websites. It answers visitors from a knowledge base built from your own pages and documents, takes actions such as looking up an order or creating a ticket, books meetings on your calendar, and hands the conversation to your team in a shared inbox when a person is needed.
Who makes PepoChat?
PepoChat is made by PepoCloud LLC, a company registered at 16192 Coastal Highway, Lewes, DE 19958, USA. The same company makes PepoSmart, a scheduling product that PepoChat can book meetings through. Support is at [email protected].
How much does PepoChat cost?
There are four plans. Free costs nothing and includes 100 AI replies a month. Starter is $39 a month for 1,000 replies, Growth $149 for 5,000 and Scale $499 for 17,000. Yearly billing costs ten months' price, and replies past a paid allowance cost $39 per 1,000.
Does PepoChat have a free plan?
Yes. The Free plan includes every chat feature, including the team inbox, human handoff, all integrations, booking, analytics, the API and webhooks, with 100 AI replies a month and 5 knowledge sources. It needs no credit card. Voice and phone calls and new-lead emails to the team are on the paid plans.
What does PepoChat integrate with?
It has prebuilt actions for Stripe, Shopify, WooCommerce, Zendesk, Freshdesk, Zoho Desk, HubSpot, Salesforce, Jira, Slack, Discord, Mailchimp and Zapier, books through Cal.com and PepoSmart, reads Notion and Google Drive as knowledge sources, and has an official WordPress plugin. Custom actions reach any HTTPS API, and a REST API and webhooks connect the rest.
How is PepoChat different from Intercom, Tidio, Chatbase or Crisp?
PepoChat is an AI agent first, priced by AI replies on flat plans with the inbox and integrations included on every plan, including Free. Intercom, Tidio and Crisp are broader messaging suites with more channels, and Chatbase sells message credits with more channels as well. The comparison pages put each one side by side with dated prices.
Try it on your own content
Start on the free plan: 100 AI replies a month, 5 knowledge sources, the team inbox and every integration. No credit card.
- Free plan, no credit card
- One script tag or the WordPress plugin