The best Smartsupp alternative is PepoChat

Short answer

People look for a Smartsupp alternative for three reasons. The first is the free plan, which allows one operator, 25 conversations a month and 14 days of history, so it is a trial, not a plan to run a shop on. The second is the AI's price and shape: Mira is a shopping assistant trained on a product feed and up to 20 website pages, sold per 100 conversations. The third is the badge: Smartsupp's help centre says the “Powered by Smartsupp” branding cannot be removed on any plan.

This page compares the two feature by feature, works the cost at two volumes, covers migration and says where Smartsupp still wins. If you are weighing other live chat tools with an AI layer, the tawk.to alternative and Tidio alternative pages cover two of them, and Tidio vs Crisp vs PepoChat compares the chat-suite model with an AI-first agent.

Who should switch from Smartsupp to PepoChat

The first group is any shop that outgrew the free plan. As of October 2026 Smartsupp Free allows one operator, 25 conversations a month and 14 days of history, so the 26th chat of the month is a paid decision. The next step is Solo at $17 a month billed annually, which still has one operator and no AI agent. PepoChat's free plan gives 200 AI replies a month, a 200-page crawl and the team inbox, and when the cap is reached new chats route to the inbox with a friendly message instead of failing, so the widget never goes dark.

The second group wants AI that is paid for once. Mira AI costs $16 a month for 100 conversations on annual billing and scales to 5,000, with every visitor session the agent answers counted once; the bill rises with a good month. PepoChat's Starter plan covers 2,000 AI replies for $49 and Growth 10,000 for $149, with overage at $10 per 1,000. The third group is a team that wants the AI to act: check an order, file a ticket, book a call. Mira's pages describe recommendations and comparisons; PepoChat ships those actions as cards on the free plan, and the integrations page lists them.

When Smartsupp is still the better choice

Smartsupp wins when selling is the job. Mira is trained on your product feed, up to 30,000 products, and the vendor's pages describe it recommending products by need, comparing pros and cons, explaining technical features and suggesting accessories. PepoChat does not ingest a product feed; it answers from crawled pages, files and the live order data its actions return. If your most valuable conversation is a shopper choosing between three models, Smartsupp has the right tool. Smartsupp's claim that Mira resolves up to 80 percent of inquiries is the vendor's figure, so test it on your own catalogue.

Channels are the second reason. Smartsupp's inbox takes WhatsApp and Facebook Messenger on every plan, including Free, and email from Solo upwards, with iPhone, Android and Windows apps so agents answer from anywhere. PepoChat is a web widget and a hosted chat page with no WhatsApp, Messenger or email channel and no mobile app. Smartsupp also suits European buyers in practical ways: prices in euros, Czech crowns and zloty, VAT on the invoice, Mira in Spanish, French, German, Italian and Czech, and a 15-day refund on a first payment. If you need people answering several channels at $17 to $25 an operator, Smartsupp is a fair price.

Smartsupp vs PepoChat: a support week, side by side

Monday morning, forty conversations waiting. In Smartsupp, your operators work the inbox, with the AI Reply Assistant drafting answers against the plan's allowance of 50, 250 or 500 assists a month, and if Mira is on it handled shoppers overnight within its conversation limit. In PepoChat, the agent answered from your knowledge base all weekend, and the conversations it could not resolve sit in the team inbox marked escalated, with the transcript and the visitor's details. An Enhance button rewrites your draft reply, and internal notes stay hidden from the visitor.

Tuesday, a customer asks where order 1042 is. PepoChat's Shopify or WooCommerce action looks it up and replies with its status, as the order status guide shows; Mira's pages describe product recommendations, so an operator checks the order. Wednesday, an angry customer wants a person: both hand off, Mira when the customer asks or when it lacks information, PepoChat when retrieval finds nothing or the visitor asks. Thursday, a prospect asks for a demo: PepoChat checks real availability on your PepoSmart calendar and books; Smartsupp's pages do not describe booking. Friday, PepoChat shows satisfaction votes and auto-labelled topics, without volume charts.

What it actually costs

Take a store with about 700 AI conversations a month. On Smartsupp, as of October 2026 and billed annually, Mira AI at $16 per 100 conversations is $112 a month, plus Solo at $17 for one operator, so $129 a month; monthly billing costs up to 30 percent more, and the badge stays. A Mira conversation is a visitor session, which may contain several AI replies, so count PepoChat replies at, say, two per session: 1,400 replies fit inside Starter at $49 a month, or $490 a year, with three members and every feature. The gap is about $80 a month before you compare what each AI can do.

Now take a busier shop at 2,000 AI conversations a month with three agents. Smartsupp needs Plus at $25 for three operators and Mira at 2,000 conversations, which at the published rate of $16 per 100 is $320 a month, so about $345 a month billed annually. PepoChat at roughly 4,000 replies is Starter at $49 plus $20 of overage, or Growth at $149 with 10,000 replies, ten members and the badge removed. The honest caveat is the unit: if your sessions are long, PepoChat's reply count rises faster than Smartsupp's session count. Check the Smartsupp pricing page and the PepoChat pricing page before deciding.

How to move from Smartsupp to PepoChat

Start by listing what Mira and your operators answer from: the scraped pages, the product feed, the Q&A pairs and the text sources, plus the shortcuts your team uses. In PepoChat, add the store as a crawl of up to 200 pages, three levels deep, with include and exclude filters, or import the sitemap; a site over 200 pages gets two crawl sources, as the add your website page explains. Upload shipping and returns PDFs, and retype Mira's Q&A pairs as PepoChat Q&A pairs or text snippets, which count as no sources. Product pages are covered by the crawl; there is no feed import.

Then connect Shopify or WooCommerce from the integrations page, run the order lookup with a real order number from the dashboard, and switch it on. Set the welcome headline, assistant name, greeting, suggested questions and brand colour, decide when lead capture asks for an email, and try everything in the Test the agent drawer, where chats never count toward billing. Replace the Smartsupp snippet with PepoChat's single script tag, described in the install guide, or use the WordPress plugin on a WooCommerce store. Keep Smartsupp until the inbox looks right, and export the conversation history you want, because it does not transfer.

Where PepoChat's inbox, booking and actions change the outcome

For an online store, order status is the question that fills the inbox, and it is where the two products diverge most. PepoChat answers from live Shopify or WooCommerce data, finds recent orders by the customer's email and files a helpdesk ticket when a parcel is lost; Smartsupp's Mira pages describe product recommendations, so order questions go to an operator. For a SaaS or service business the difference is the knowledge base: a 200-page crawl plus Help Center articles against Mira's 20 pages and 30 Q&A pairs. The ecommerce questions guide lists what shoppers actually ask.

For a clinic, agency or consultancy, booking decides it. PepoChat lets you choose which PepoSmart meeting types the agent may offer, shows slots in the visitor's local time, re-validates at booking, assigns a host round-robin and sends reminders; the appointment booking guide walks through it, and meeting memory can recall a verified visitor's past meetings. Smartsupp's pages do not describe booking, so an operator would paste a scheduling link. Two limits apply on PepoChat's side: the calendar must be PepoSmart, not Calendly or Cal.com, and voice runs through your own Vapi account without sharing the chat knowledge base or the inbox.

Do Smartsupp and PepoChat work together?

Not on the same page: one chat widget per site is the practical rule. A split by channel is possible, with PepoChat on the website for grounded answers, booking and order actions, and Smartsupp kept for WhatsApp and Messenger, where PepoChat has nothing to offer. The cost is two knowledge bases to keep current and two inboxes to watch, so it is worth it only when the messaging volume is real. A split by site is simpler: PepoChat on the help centre or the SaaS product, Smartsupp on the storefront where Mira's product feed earns its keep.

The connective tissue is the helpdesk. If PepoChat files tickets in Zendesk, Freshdesk, Zoho Desk, HubSpot or Salesforce, and your Smartsupp operators escalate into the same tool, the team works one queue, and a Slack or Discord alert from PepoChat flags the urgent ones. If you would rather have one tool, the Tidio alternative page covers the closest all-in-one competitor, and the Chatwoot alternative page covers the open-source route for teams that want every channel in an inbox they control.

The bottom line for founders, support leads and agencies

For a founder running a small store or service site, PepoChat's free plan covers the whole workflow, including the inbox and the order lookup, for as long as 200 replies a month covers you; Smartsupp Free stops at 25 conversations. For a support lead with operators on WhatsApp and Messenger and a catalogue to sell, Smartsupp is the right shape, and Plus at $25 with Mira priced for your real volume is the fair comparison. For an agency, PepoChat gives each client an isolated workspace on the free plan with its own knowledge base, greeting and calendar, and the badge disappears on Growth; Smartsupp's badge never does.

Whichever way you lean, test with real traffic. Put PepoChat on the site for a month, watch the team inbox and the topics report, and compare it with Smartsupp's conversation counter over the same period. If free is the constraint, the free AI chatbot comparison lines up nine free plans; if a product feed is the constraint, Smartsupp has already answered the question for you. The decision is less about price than about which conversation you most want automated: choosing a product, or everything that happens after the purchase.